Decoding the U.S. Consumer Insights Report 2025: Key Trends for Digital Commerce

Media Thumbnail
00:00
00:00
1x
  • 0.5
  • 1
  • 1.25
  • 1.5
  • 1.75
  • 2
This is a podcast episode titled, Decoding the U.S. Consumer Insights Report 2025: Key Trends for Digital Commerce. The summary for this episode is: <p>Join <strong>Richard Jones</strong>, Chief Revenue Officer at Wunderkind, and <strong>Tim Glomb</strong>, VP of Digital and Content at Wunderkind, for an in-depth exploration of the 2025 U.S. Consumer Insights Report. This webinar will break down the latest data and trends shaping digital commerce, equipping brands with the knowledge they need to optimize their marketing strategies in the year ahead.</p><p>Consumer behaviors are shifting in response to economic uncertainty, evolving technology, and changing digital shopping habits. Understanding these shifts is critical for brands looking to drive engagement, maximize revenue, and future-proof their marketing efforts.</p><p><strong>Key Takeaways from the Webinar:</strong></p><ul><li><strong>The Dominance of Mobile Shopping &amp; Generational Differences</strong></li><li>95% of consumers now shop via smartphone, but desktops still play a crucial role, especially among Boomers and men.</li><li>Learn how to tailor mobile-first strategies while maintaining desktop optimization for key audience segments.</li><li><strong>What’s Driving Direct-to-Brand Purchases &amp; Loyalty</strong></li><li>60% of consumers prioritize better pricing when shopping directly with brands.</li><li>Discover how personalized offers, loyalty rewards, and seamless experiences can shift customer behavior away from marketplaces.</li><li><strong>The Role of First-Party Data &amp; Identity Resolution in 2025</strong></li><li>With up to 95% of website traffic remaining anonymous, brands must rethink how they collect and use first-party data.</li><li>Explore strategies to capture and leverage email and SMS opt-ins to drive engagement and conversions.</li><li><strong>Why Email &amp; Text Remain the Most Effective Marketing Channels</strong></li><li>Email continues to be the top channel for older shoppers, while younger audiences lean into SMS and app notifications.</li><li>Gain insights into how behavioral triggers and AI-powered personalization can enhance your messaging strategy.</li></ul><p>This webinar will provide <strong>actionable insights</strong> that help brands optimize their owned marketing channels, reduce reliance on costly paid ads, and build deeper connections with their customers.</p><p><br></p>
The state of eCom today
02:28 MIN
Introductions & AI support tools
01:17 MIN
Shopper frequency and devices
00:48 MIN
Where shoppers plan to buy in 2025
00:58 MIN
How important is brand trust?
01:27 MIN
Marketplaces still dominate for purchases
00:50 MIN
How brands can entice consumers away from marketplaces
02:03 MIN
What product info helps convert to a sale?
01:02 MIN
What frustrates consumers when shopping online?
00:48 MIN
Why consumer buy online vs in-store
00:54 MIN
How to drive more 1st party opt-ins
02:35 MIN
What drives abandonment behavior?
00:54 MIN
Expectations around personalization
00:43 MIN
Preferred channels to receive offers
03:10 MIN
Reviews, loyalty and free shipping
01:28 MIN
How consumers feel about AI
04:03 MIN
Use our Custom ChatGPT tool
00:17 MIN
How does product info drive conversion?
00:59 MIN
Barriers to purchasing online
00:36 MIN
Closing thoughts, other resources
01:23 MIN

DESCRIPTION

Join Richard Jones, Chief Revenue Officer at Wunderkind, and Tim Glomb, VP of Digital and Content at Wunderkind, for an in-depth exploration of the 2025 U.S. Consumer Insights Report. This webinar will break down the latest data and trends shaping digital commerce, equipping brands with the knowledge they need to optimize their marketing strategies in the year ahead.

Consumer behaviors are shifting in response to economic uncertainty, evolving technology, and changing digital shopping habits. Understanding these shifts is critical for brands looking to drive engagement, maximize revenue, and future-proof their marketing efforts.

Key Takeaways from the Webinar:

  • The Dominance of Mobile Shopping & Generational Differences
  • 95% of consumers now shop via smartphone, but desktops still play a crucial role, especially among Boomers and men.
  • Learn how to tailor mobile-first strategies while maintaining desktop optimization for key audience segments.
  • What’s Driving Direct-to-Brand Purchases & Loyalty
  • 60% of consumers prioritize better pricing when shopping directly with brands.
  • Discover how personalized offers, loyalty rewards, and seamless experiences can shift customer behavior away from marketplaces.
  • The Role of First-Party Data & Identity Resolution in 2025
  • With up to 95% of website traffic remaining anonymous, brands must rethink how they collect and use first-party data.
  • Explore strategies to capture and leverage email and SMS opt-ins to drive engagement and conversions.
  • Why Email & Text Remain the Most Effective Marketing Channels
  • Email continues to be the top channel for older shoppers, while younger audiences lean into SMS and app notifications.
  • Gain insights into how behavioral triggers and AI-powered personalization can enhance your messaging strategy.

This webinar will provide actionable insights that help brands optimize their owned marketing channels, reduce reliance on costly paid ads, and build deeper connections with their customers.


Today's Guests

Guest Thumbnail

Richard Jones

|CRO, Wunderkind
Guest Thumbnail

Tim Glomb

|VP Digital, Content & AI